Vebet FAQ — All Your Questions Answered in One Place

Signing up with Vebet is quick and easy — it only takes 2 minutes. On the Registration page Enter your name, date of birth, email, and mobile number. Set a strong password, agree to the terms and conditions, and click "Create Account". A verification link will be sent to your email — clicking it will activate your account.

To register, you'll need: your full name, date of birth (must be 18+), a valid email address, a mobile number, and a strong password. KYC verification may be required later for withdrawals.

Each person may only open one Vebet account. Creating multiple accounts violates Vebet's terms and may result in all accounts being suspended and any bonuses being forfeited.

First, check your spam or junk folder. If you still haven't received it after 5 minutes, use the "Resend Verification Link" option on the login page. If that doesn't work either, email us at support@vebet.onl.

To close your account, email support@vebet.onl with the subject line "Account Closure Request". You will be given the opportunity to withdraw your balance before the account is closed. If you wish to close your account for responsible gaming reasons, Self-Exclusion View page.

You can update your mobile number and password from Account Settings. To change your name, date of birth, or email address, please contact support — KYC verification will be required.

KYC (Know Your Customer) is the identity verification process. It is completed by submitting a photo of your national ID or passport. KYC is typically required for your first large withdrawal or when transactions exceed a certain threshold.

Log in → Click "Deposit" → Select bKash or Nagad → Enter the amount → Send payment to the provided number → Confirm the payment reference. Funds are usually credited within 5 minutes. Minimum deposit is ৳200.

The minimum deposit is ৳200. The maximum deposit varies depending on the payment method and account type. VIP members generally have higher limits. Contact support for more details.

Your balance is usually updated within 2–5 minutes. If it hasn't appeared after 15 minutes, contact us via live chat or at support@vebet.onl with a screenshot of your payment. Please keep your transaction ID handy.

Vebet does not charge any deposit fees. However, bKash, Nagad, or Rocket may apply their own transaction charges — typically around 1.5% of the amount. This is a fee charged by the mobile banking provider, not by Vebet.

Currently supported methods are bKash, Nagad, and Rocket. You'll be notified when new payment options are added. For the latest information on bank transfers, please ask via live chat.

You can set daily, weekly, or monthly deposit limits from Account Settings → "Responsible Gaming" → "Deposit Limit". For more details, visit our Responsible Gaming View page.

Withdrawal requests are typically processed within 30 minutes to 2 hours. During late nights or weekends, it may take a little longer — up to 24 hours. First-time withdrawals without completed KYC verification may also take additional time.

The minimum withdrawal amount is ৳500. The maximum depends on your account type and verification level. VIP members are eligible for higher withdrawal limits.

Yes, you can cancel a withdrawal from your transaction history while it is still "Pending". Once it has been "Approved", cancellation is no longer possible.

Possible reasons: (1) KYC verification is incomplete, (2) bonus wagering requirements haven't been met, (3) incorrect payment details, (4) the account is under review due to suspicious activity. Please contact support for more details.

Vebet charges no additional fees for withdrawals. However, your mobile banking provider's own cash-out charges may apply. You'll receive nearly the full amount of whatever you withdraw.

Contact us as soon as possible at support@vebet.onl or via live chat, and provide your transaction ID along with the correct details. Acting quickly gives us the best chance of resolving the issue.

After your first deposit following registration, a 100% welcome bonus is automatically credited to your account — up to ৳10,000. Wagering requirements apply before the bonus can be withdrawn. Full terms and conditions On the Bonus page here.

A wagering requirement is a condition that requires you to bet your bonus amount a specified number of times. For example, a ৳1,000 bonus with a 10x wagering requirement means you must place a total of ৳10,000 in bets before the bonus can be withdrawn.

Log In → On the Voucher page Go to the deposit page and enter your code in the "Voucher Code" box → Confirm. If the code is valid, the relevant bonus or benefit will be applied automatically.

When your daily betting exceeds a set amount, a percentage of your net loss for that day is credited as cashback to your balance the following day. The cashback percentage is determined by your VIP level.

Every bonus has an expiry date. Once it expires, the bonus is automatically removed from your account. Extensions are not generally possible, but in exceptional cases you may contact support to request a review.

Log in to your account and find your unique referral code under the "Referral" section. Share it with a friend. Once they register and make their first deposit, both of you will receive a bonus.

on the login page Click the "Forgot Password?" link and enter your registered email address — a recovery link will be sent to you. Click the link in the email and set a new password. The whole process takes just 2–3 minutes.

Go to Account Settings → "Security" → enable "Two-Factor Authentication". It works via OTP sent to your mobile number. After setup, you'll receive a code on your phone each time you log in.

Change your password immediately and contact us at support@vebet.onl or via live chat. Our security team will review your account promptly and take the necessary steps.

Too many incorrect password attempts will temporarily lock your account. Wait 30 minutes and try again, or reset your password. If the issue persists, contact support.

Yes. Vebet operates under an international gaming license and uses 256-bit SSL encryption to keep your financial information fully secure. Millions of satisfied members trust Vebet.

Vebet offers betting on 50+ sports. Most popular in Bangladesh: cricket (IPL, BPL, Test, ODI), football (Premier League, Champions League), tennis, kabaddi, and badminton. Both live betting and pre-match markets are available.

The minimum bet in most markets is ৳10, though limits vary by event and market. Maximum bet limits are determined by the event and your account type.

Cash Out lets you secure a partial or full return before the match ends. In Live Betting, you'll see a "Cash Out" button next to any active bet — click it to receive an instant offer.

If a match or event is cancelled, your stake is generally refunded to your balance automatically. In the case of a partial cancellation, the odds are recalculated. For specific rules, Terms & Conditions here.

Log in → Go to the "Casino" section → Choose your game (Live Baccarat, Roulette, Blackjack, or Slots) → Join a table. In live games, you play with real dealers in real time.

Vebet's On the Platform page to download the Android and iOS apps. Download the app directly from our website, then log in with your existing account after installation.

Look for the live chat icon in the bottom-right corner of any page. Click it to connect directly with a Bangla-speaking support agent. Response times are typically 1–5 minutes.

Clear your browser cache and cookies. If you're using the app, make sure it's up to date. Try connecting via Wi-Fi or a stronger mobile network. If the problem persists, In the Help Center contact us.

Our email support address is support@vebet.onl. Please include your username and a detailed description of your issue. Responses are typically sent within 12–24 hours.

For general issues, try live chat first. For formal complaints, email complaints@vebet.onl. Our team aims to respond within 48 hours.